Mega Wheel Privacy Policy — How Safe Is Your Data with Us

1 What Information Is Collected

Mega wheel collects certain information to provide you with its services — only what is strictly necessary, nothing more. The sources and types of data collected are detailed below.

Information Provided at Registration

Mega wheel collects the information you provide when opening an account — including your full name, date of birth, mobile number, and a password of your choice. This data is essential for identity verification and account management.

What Is Collected During KYC Verification

Before your first withdrawal, mega wheel may ask for a few documents to verify your identity. A copy of your National ID (NID), passport, or driving licence is usually sufficient. These documents are used solely for identity verification.

Data Collected Automatically During Use

While you use mega wheel, certain information is recorded automatically. This data is primarily used to improve platform quality and prevent fraud.

2 How & Why Your Information Is Used

Mega wheel defines a specific purpose before using your data. We believe every use of your information should be fully transparent to you.

For Service Delivery

Your information is essential for delivering core services — managing your account, settling bets, and processing deposits and withdrawals. mega wheel does not use your data for any purpose beyond these.

For Security & Fraud Prevention

To detect multiple accounts, identify unusual login patterns, and prevent payment fraud, mega wheel analyzes your IP address, device information, and transaction behavior. This is ultimately in place to protect your own account.

Platform Improvement

Which pages users spend the most time on, which markets attract the most bets, and when server load peaks — mega wheel's engineering team uses this aggregated data to improve the platform. No personal identifiers are included in this analysis.

Contact Us

Mega wheel uses your mobile number or email to send new offers, important updates, or account-related notifications. You can turn off marketing notifications anytime from your account settings.

• Managing Account & Betting Services.
• Security verification and fraud prevention.
• Compliance with legal and regulatory obligations.
• Platform improvement through aggregated analytics.
• Customer support and dispute resolution.

3 Sharing Information with Third Parties

Mega wheel does not sell your personal data. However, limited information is shared with trusted partners solely for the purpose of operating our services — always for a specific, defined purpose.

With Payment Processors

When you transact via bKash, Nagad, or Rocket, the respective payment platform will receive your transaction details — this is a normal part of the payment process. mega wheel does not share this information directly; it is recorded by the payment system itself. Each payment provider's own privacy policy is available on their website.

For Legal Reasons

If a court or regulatory authority in Bangladesh legally requests your data, mega wheel is obligated to provide it. Where possible, mega wheel will notify you in advance — however, this may not always be possible if prohibited by a legal order.

With Technology Service Providers

Certain technology service providers are involved in operating the mega wheel platform — such as cloud hosting and cybersecurity providers. These companies are bound by confidentiality agreements with mega wheel and are not permitted to use or disclose your data on their own.

4 Technical Data Security Measures

Mega wheel uses multiple layers of technology to protect your data — think of it like a bank, except here it's your data that's kept secure, not just your money.

Encryption

All data transmitted between your browser or app and mega wheel's servers is encrypted using TLS 1.3. Sensitive data stored on our servers — such as passwords — is secured with AES-256 encryption. Passwords are never stored in plain text.

Access Control

Not all staff within mega wheel have access to the same data. A role-based access control (RBAC) system ensures each employee can only access the information required for their specific role. All access is logged and reviewed on a regular basis.

Server Security

Mega wheel's servers are hosted in internationally certified data centers with 24/7 physical and digital security. Server safety is ensured through firewalls, intrusion detection systems, and regular penetration testing.

Data Retention Period

Mega wheel handles your data in accordance with the following policies:

• Active account data — retained for as long as your account remains active.
• Closed account data — retained for a maximum of 5 years as required by law.
• Transaction records — retained for up to 7 years for financial regulatory compliance.
• KYC documents — retained for 3 years after account closure.

5 Cookies & Digital Tracking

Mega wheel uses cookies on its website and app to improve your experience. Cookies are small pieces of data stored in your browser or device.

What Types of Cookies Are Used

Mega wheel uses three main types of cookies. First, essential cookies — these are required to maintain login sessions and ensure platform security. Second, functional cookies — these remember your preferences such as language, odds format, and bet slip details. Third, analytics cookies — these are used to analyze aggregated data on page visits and time spent, helping us improve the platform.

Can Cookies Be Disabled?

You can disable cookies in your browser settings. However, turning off essential cookies may affect your ability to log in and use mega wheel normally. Disabling analytics cookies will have no impact on your experience.

6 Your Data Rights

Mega wheel believes you should have control over your own data. With that in mind, we ensure the following rights for all users.

• Right to Access: To find out what information mega wheel holds about you, submit a request — you'll receive a response within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Changes to details such as your name or date of birth may require supporting documents.
• Right to Erasure: After closing your account, you may request deletion of your data — this will be carried out unless there is a legal obligation to retain it.
• Right to Object: You can object to marketing notifications or to specific uses of your data.
• Right to Portability: You can request an export of your data in a machine-readable format (CSV/JSON).

To exercise any of these rights, email us at support@megawheel.best or reach out via live chat. Please include your account ID and a description of your specific request.

7 Protection of Minors' Data

Mega wheel strictly does not collect data from users under 18 or allow them to use the platform. Age is verified at registration and reconfirmed during the KYC process.

If data belonging to a user under 18 is ever found in mega wheel's database, that account will be closed immediately and all associated data will be deleted. Parents or guardians wishing to report a child's account can contact us at support@megawheel.best.

8 Policy Changes & Contact

Mega wheel may update this Privacy Policy from time to time — for example, in response to new technologies, legal changes, or an expansion of services. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified of significant changes by mobile or email.

For any privacy-related questions or concerns, reach out to us at support@megawheel.best or via Live Chat. mega wheel's privacy team typically responds within 48 hours.